This privacy notice informs you about the data we collect when you use our website. Acting as a data controller, we are legally obligated to inform you about who we are, how and why we process your data, and your rights regarding your data.

Data Controller

When using the JUICE N POWER website, the data controller is JNP Eliquids Limited (Company number 11807516).

Information We Collect

We may collect and process data about you, including:

  • Information provided during interactions with us, such as registering, subscribing to our services, requesting further services/information, entering competitions or promotions, reporting issues.
  • Transaction details and order fulfillment data.
  • Data from credit reference and fraud detection agencies.
  • Visit details to our site, including traffic data, location data, and accessed resources.

Our Identity and Contact Details

We are Juice N Power (trading as JNP Eliquids Limited), located at 1A Fishwick Park, Preston, PR1 4LZ. Contact us via email at [email protected] or phone on +44 (0) 1772 305 000.

Website Use

Our website uses cookies to function, collect visitor information, and enhance user experience. Strictly necessary cookies are used without consent. For more details, visit our cookies section.

Rewards Program and SMS Communications

Participating in our rewards program or using our website implies consent to share relevant data, including Personal Data (Name, Email, Phone Number, Address, IP Address, Date of Birth) and Non-Personal Data (Transactional Data, Account Creation Date) for rewards program purposes. Additionally, by providing your phone number, you agree to receive SMS messages from us through Klaviyo regarding our services, promotions, and updates.

Data Removal

Under GDPR, you have the "right of erasure." You can request data deletion at any time.

Enquiries

Enquiries require your name, contact number, and email address. We process this data to respond to you, based on legitimate interest.

Customer Support

Contacting support or site authentication allows us to share necessary data for customer support, including potential data export outside the EU.

Online Purchases

Online purchases require personal details, processed to complete orders and fulfill our contract. We store order information indefinitely.

Website Reviews

Submitting a review involves recording your name, email, and IP address. Reviews help provide genuine customer feedback.

Your Rights

You have rights over your data, including access, correction, erasure, and data portability. For any requests, contact us using the details in the "Who we are" section.

Cookies

Our website's use of cookies aims to improve functionality and user experience, with strict necessity cookies placed without consent.

Complaints

Direct complaints are preferred, but you can also contact the ICO at www.ico.org.uk/concerns.

Policy Updates

We regularly review and update our privacy policy as necessary. Changes will be communicated as needed.