Delivery Policy

Last Updated: June 2026

This Delivery Policy explains how orders placed on Juice N Power are processed, dispatched, and delivered.

Juice N Power is operated by All Power Trading Ltd.

Company Name: All Power Trading Ltd
Company Number: 14240611
VAT Number: 422607520
Registered Address: 1 Fishwick Park, Mercer Street, Preston, England, PR1 4LZ
Website: https://juicenpower.com/
Email: sales@juicenpower.com
Telephone: +44 1772 305000

For any delivery-related questions, please contact us at sales@juicenpower.com with your order number.

Delivery Areas

We deliver within the United Kingdom and to selected countries in Europe.

Please note that we currently do not ship to the Netherlands.

For international orders, customers are responsible for ensuring that the products they order are legal to import, possess, and use in their destination country.

Dispatch Times

We dispatch orders from Monday to Friday, excluding bank holidays and public holidays.

Orders placed before 2:00 PM Monday to Friday are usually dispatched the same working day, subject to payment confirmation, stock availability, and any required age verification checks.

Orders placed after 2:00 PM will usually be dispatched the next working day.

Orders placed after 2:00 PM on Friday, or at any time during the weekend, will usually be dispatched on the following Monday or the next working day.

Please note that dispatch times may be affected during busy periods, seasonal demand, courier delays, or where age verification is required before dispatch.

Delivery Services and Charges

We use trusted delivery partners, including Royal Mail and DPD.

The delivery options currently available include:

Delivery Service	Estimated Delivery Time	Cost
Royal Mail 24 Tracked	1–2 working days	£3.71
Royal Mail 48 Tracked	2–3 working days	£2.96
DPD Next Working Day	1 working day	£5.99
DPD Saturday Delivery	Saturday delivery where available	£6.99

Delivery prices and services may change from time to time. The final delivery cost will be shown at checkout before you complete your order.

Delivery timeframes are estimates only and begin from the date your order is dispatched, not from the date the order is placed.

Free Shipping

We offer free shipping on orders over £25, where applicable.

Free shipping availability may depend on the order value, delivery address, product type, and courier service available at checkout.

Age Verification

Juice N Power sells age-restricted products and only supplies products to customers aged 18 years or over.

We reserve the right to request age verification before dispatching an order, if deemed necessary. This may include requesting valid proof of age documents.

In some cases, our delivery partners may also require proof of age upon delivery.

Failure to provide satisfactory proof of age may result in your order being delayed or cancelled.

Delivery Process

If your parcel cannot fit through your letterbox and no one is available to accept delivery, the courier may:

• Leave the parcel in a designated safe place

• Deliver it to a neighbour

• Attempt redelivery

• Take it to a local collection point

Any action taken by the courier will usually be reflected in the tracking information.

Please ensure that the delivery address provided at checkout is full, accurate, and suitable for receiving parcels. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Tracking Information

Once your order has been dispatched, you will usually receive tracking details by email or SMS, depending on the courier service used and the contact details provided at checkout.

Please use the tracking information to monitor your parcel and make any delivery arrangements directly with the courier where available.

Proof of Delivery

An order will be considered successfully delivered when the tracking information provided by the courier confirms delivery to the address supplied at checkout, a designated safe place, a neighbour, or a collection point.

If you choose a safe place or provide delivery instructions to the courier, you accept responsibility for the parcel once it has been delivered according to those instructions.

Lost, Missing or Stolen Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at sales@juicenpower.com with your order number and tracking information.

We will review the tracking details and, where necessary, raise an investigation with the courier.

Where a parcel is confirmed as delivered by the courier, our responsibility for the shipment may be considered fulfilled. If a parcel is lost or stolen after delivery has been confirmed, we may be unable to offer a refund or replacement unless the courier accepts responsibility for the loss.

We recommend contacting the courier directly as they may be able to provide further delivery details.

Preventing Parcel Theft

To help reduce the risk of parcel theft, we recommend:

• Choosing a delivery address where someone is available to receive the parcel

• Using a courier safe place only when it is secure and appropriate

• Monitoring tracking updates regularly

• Collecting parcels promptly from collection points

• Avoiding unsafe or exposed delivery locations

Delivery Delays

While we work hard to ensure orders are delivered on time, delays may occasionally occur due to factors outside our control, including:

• Courier network disruptions

• Adverse weather conditions

• Public holidays

• Industrial action or strikes

• Customs inspections

• High seasonal demand

• Incorrect or incomplete delivery details

• Age verification delays

We appreciate your patience and understanding if any such delays occur.

Customs, Duties and International Orders

Customers ordering products for delivery outside the United Kingdom are responsible for ensuring that the products they purchase are legal to import, possess, and use in their destination country.

You are responsible for complying with all local laws and regulations relating to the importation of vaping products, nicotine products, and any other goods purchased from our website.

International orders may be subject to import duties, customs charges, VAT, taxes, handling fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer. Juice N Power has no control over these charges and cannot predict their amount.

We recommend contacting your local customs authority before placing an international order.

Customs Refusals and Returns

If an international shipment is refused, detained, rejected, destroyed, or returned by customs, the customer will be responsible for any related costs, including return shipping charges where applicable.

If the order is returned to us and the products are received in a resalable condition, customers may choose either:

• A refund of the product value, excluding original shipping charges and any additional costs; or

• Re-dispatch of the order at the customer’s expense

We are unable to refund products that are seized, destroyed, or not returned to us by customs or delivery authorities.

Incorrect Address Details

Please check your delivery address carefully before placing your order.

If an order is delayed, lost, or returned due to incorrect or incomplete address details provided by the customer, we may not be able to offer a refund for delivery charges.

If the parcel is returned to us, we may offer re-dispatch at the customer’s expense or a refund for the product value only, depending on the condition of the returned items.

Contact Us

For any delivery questions, missing parcel queries, or shipping concerns, please contact us:

Juice N Power / All Power Trading Ltd
1 Fishwick Park, Mercer Street, Preston, England, PR1 4LZ

Email: sales@juicenpower.com
Telephone: +44 1772 305000
Website: https://juicenpower.com/