Terms & Conditions

Last Updated: June 2026

Welcome to Juice N Power. These Terms & Conditions apply to the use of our website, the purchase of products from us, and any orders placed through our online store.

Please read these Terms & Conditions carefully before placing an order. By using our website or purchasing from Juice N Power, you agree to be bound by the terms set out below.

1. Company Information

This website is operated by Juice N Power, a trading name of All Power Trading Ltd.

Company Name: All Power Trading Ltd
Company Number: 14240611
VAT Number: 422607520
Registered Address: 1 Fishwick Park, Mercer Street, Preston, England, PR1 4LZ
Website: https://juicenpower.com/
Email: sales@juicenpower.com
Telephone: +44 1772 305000

For any questions about your order, delivery, returns, refunds, or our Terms & Conditions, please contact us using the details above.

2. Age Restriction

Juice N Power sells age-restricted products. You must be 18 years of age or over to purchase any vaping products, nicotine products, or other age-restricted items from our website.

By placing an order with us, you confirm that you are at least 18 years old and legally permitted to purchase the products ordered.

We operate a strict age verification policy. This may include age confirmation at checkout, internal checks, and/or requesting proof of age before dispatch. In some cases, our delivery partners may also require proof of age upon delivery.

We reserve the right to request valid age verification documents at any time before dispatching an order. If you fail to provide satisfactory proof of age, or if we believe the order has been placed by or for someone under the age of 18, we reserve the right to cancel the order.

3. Products

We aim to ensure that all product descriptions, prices, images, specifications, nicotine strengths, and availability details shown on our website are accurate and up to date.

However, product packaging, flavours, colours, specifications, and availability may occasionally vary slightly from the images or descriptions shown on the website.

All products are subject to availability. We reserve the right to remove, replace, restrict, or discontinue any product at any time without prior notice.

Vaping products are intended for adult smokers and adult vapers only. They are not intended for use by anyone under 18, pregnant or breastfeeding individuals, or anyone who has been advised not to use nicotine products.

4. Orders

When you place an order through our website, you are making an offer to purchase the products in your basket.

After placing an order, you will receive an order confirmation email once payment has been completed. This email confirms that we have received your order, but it does not guarantee acceptance of the order.

We reserve the right to refuse, cancel, or amend an order where necessary, including but not limited to the following situations:

• Failed or incomplete payment

• Failed age verification

• Suspected fraud or unauthorised activity

• Incorrect customer details

• Stock availability issues

• Pricing or product information errors

• Delivery restrictions

• Legal or compliance concerns

• Orders placed for countries or regions where the products cannot be legally supplied

If we cancel your order after payment has been taken, we will issue a refund using the original payment method, unless otherwise agreed.

5. Pricing

All prices shown on our website are displayed in GBP (£) unless otherwise stated.

Prices may include VAT where applicable. Delivery charges are calculated separately and will be shown at checkout before you complete your order.

We reserve the right to change prices, offers, product availability, and delivery charges at any time. The price you pay will be the price displayed at checkout at the time your order is placed, subject to any pricing errors.

If a product is listed at an incorrect price due to a technical, typographical, or system error, we reserve the right to cancel the order and issue a refund.

6. Payments

Payment is taken immediately at checkout.

We accept the payment methods displayed at checkout. These may include debit cards, credit cards, and other supported payment options processed securely through our payment providers, including Worldpay where applicable.

We do not store your full card details on our website. Card payments are processed securely by the relevant payment provider.

Your bank or card statement may show the payment under Juice N Power, All Power Trading Ltd, Worldpay, or another related payment descriptor depending on the payment method used.

If your payment is declined, your order will not be processed. We are not responsible for any charges applied by your bank or card provider.

7. Discount Codes, Offers and Promotions

From time to time, we may offer discount codes, multibuy offers, promotional pricing, or special deals.

Unless stated otherwise:

• Only one discount code can be used per order

• Discount codes cannot be combined with other offers

• Discount codes are non-transferable

• Discount codes cannot be exchanged for cash

• Offers may be changed, withdrawn, or ended at any time

• Promotional prices are subject to stock availability

• Special offers may have their own separate terms

Where a specific offer allows multiple discounts or bundle savings, this will be clearly stated on the website or promotional material.

8. Delivery Areas

We deliver within the United Kingdom and to selected countries in Europe.

We do not currently ship to the Netherlands.

International delivery availability may vary depending on product type, local regulations, courier restrictions, and customs requirements. We reserve the right to refuse or cancel international orders where we are unable to legally or safely ship the products.

9. Dispatch Times

We dispatch orders Monday to Friday, excluding bank holidays and public holidays.

Orders placed before 2:00 PM Monday to Friday will usually be dispatched the same working day, subject to payment confirmation, stock availability, and any required age verification checks.

Orders placed after 2:00 PM will usually be dispatched the next working day.

Orders placed after 2:00 PM on Friday, or during the weekend, will usually be dispatched on the following Monday or next working day.

During busy periods, seasonal demand, courier delays, or unexpected operational issues, dispatch may take longer.

10. Delivery Services and Charges

We use trusted delivery partners including Royal Mail and DPD.

Available delivery options and charges may include:

Delivery costs may change from time to time. The final delivery cost will be shown at checkout before you complete your order.

We offer free shipping on orders over £25, where applicable. Free shipping eligibility may depend on the delivery address, product type, order value, and available courier services.

Delivery timeframes are estimates only and begin from the date of dispatch, not from the date the order is placed.

11. Delivery Process

If your parcel cannot fit through your letterbox and no one is available to accept delivery, the courier may:

• Leave the parcel in a designated safe place

• Deliver it to a neighbour

• Attempt redelivery

• Take it to a local collection point

Any action taken by the courier will normally be shown in the tracking information.

Please make sure the delivery address provided at checkout is complete and accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

12. Proof of Delivery

An order may be considered delivered when the courier tracking information confirms delivery to the address supplied at checkout, a designated safe place, a neighbour, or a collection point.

If you choose a safe place or provide delivery instructions to the courier, you accept responsibility for the parcel once it has been delivered in line with those instructions.

If you believe your parcel has been incorrectly marked as delivered, please contact us as soon as possible with your order number and tracking details so we can investigate with the courier.

13. Lost, Missing or Stolen Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information.

We will review the tracking details and, where necessary, raise an investigation with the courier.

Where a parcel is confirmed as delivered by the courier to the address or delivery location provided, we may be unable to offer a refund or replacement unless the courier accepts responsibility for the loss.

If a parcel is lost or stolen after delivery has been confirmed, we recommend contacting the courier directly, as they may be able to provide further assistance.

To help reduce the risk of parcel theft, we recommend:

• Choosing a delivery address where someone is available to receive the parcel

• Only using a safe place when suitable and secure

• Monitoring tracking updates regularly

• Collecting parcels promptly from collection points

14. Delivery Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to factors outside our control, including but not limited to:

• Courier network disruptions

• Adverse weather conditions

• Customs inspections

• Public holidays

• Industrial action or strikes

• High seasonal demand

• Incorrect or incomplete delivery details

• Age verification delays

We are not responsible for delays caused by events outside our reasonable control, but we will do our best to assist where possible.

15. Customs, Duties and International Orders

Customers ordering products for delivery outside the United Kingdom are responsible for ensuring that the products they purchase are legal to import, possess, and use within the destination country.

You are responsible for complying with all local laws and regulations relating to the importation of vaping products, nicotine products, and any other goods purchased from our website.

International orders may be subject to import duties, customs charges, VAT, taxes, handling fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer. Juice N Power has no control over these charges and cannot predict their amount. We recommend contacting your local customs authority before placing an order.

If an international shipment is refused, detained, rejected, destroyed, or returned by customs, the customer will be responsible for any related costs, including return shipping charges where applicable.

If the order is returned to us and the products are received in a resalable condition, customers may choose either:

• A refund of the product value, excluding original shipping charges and any additional costs; or

• Re-dispatch of the order at the customer’s expense

We are unable to refund products that are seized, destroyed, or not returned to us by customs or delivery authorities.

16. Changing or Cancelling an Order Before Dispatch

If you need to change or cancel an order, please contact us immediately at sales@juicenpower.com.

We will do our best to help, but once an order has been processed, packed, or dispatched, we may not be able to make changes or cancel it.

If the order has already been dispatched, you may need to follow our returns process.

17. Returns and Cancellation Rights

You have the right to cancel most online orders within 14 days of receiving your goods, unless an exception applies.

To cancel or return an order, you must contact us first at sales@juicenpower.com with your order number and reason for return.

Returned items must be unused, unopened, sealed, and in their original packaging.

For hygiene, health protection, and safety reasons, we cannot accept returns of opened, used, unsealed, or tampered vape products unless they are faulty. This may include e-liquids, prefilled pods, mouthpieces, coils, vape kits, and any product that cannot be safely resold once opened.

Your statutory rights are not affected.

18. Return Conditions

To be eligible for a return, the product must:

• Be returned within the applicable return period

• Be unused and unopened

• Be in its original sealed packaging

• Include all original accessories, packaging, manuals, and parts where applicable

• Be in a resalable condition

• Have been approved for return by our customer service team

We reserve the right to refuse a return or make a reasonable deduction from the refund if the product has been used, damaged, opened, handled excessively, or returned in a condition that affects resale.

19. Return Shipping Costs

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of returning the item.

We recommend using a tracked delivery service when returning items, as we are not responsible for returns that are lost or damaged in transit.

If the return is due to our error or a confirmed faulty item, we will advise you on the next steps.

20. Refunds

Once your returned item has been received and inspected, we will confirm whether the refund has been approved.

Where a refund is approved, we will refund the amount due to the original payment method within 14 days of receiving the returned product or receiving acceptable proof that the product has been returned, where applicable.

Original delivery charges may not be refundable unless required by law or where the return is due to our error.

Refunds may take additional time to appear in your account depending on your bank or payment provider.

21. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at sales@juicenpower.com with your order number and clear details of the issue.

We may ask for photos, videos, batch numbers, or other information to help us assess the issue.

Where an item is confirmed as faulty, damaged, or incorrectly supplied, we will offer a suitable resolution, which may include a replacement, refund, or store credit depending on the circumstances.

We are unable to accept responsibility for damage caused by misuse, accidental damage, incorrect handling, normal wear and tear, or failure to follow product instructions.

22. Product Use and Safety

You are responsible for using all products safely and in accordance with the manufacturer’s instructions.

Vaping products, batteries, chargers, and e-liquids must be stored and used responsibly. Products should be kept out of reach of children and pets at all times.

Nicotine is an addictive substance. Please read all product information, packaging, warnings, and instructions before use.

We do not provide medical advice. If you have any health concerns, you should speak to a qualified healthcare professional before using nicotine or vaping products.

23. Website Use

You agree not to misuse our website or use it for any unlawful purpose.

You must not:

• Attempt to gain unauthorised access to our website or systems

• Use our website in a way that could damage, disable, or impair it

• Provide false, misleading, or fraudulent information

• Attempt to place orders if you are under 18

• Use our website to purchase products for someone under 18

We reserve the right to restrict access, cancel orders, or take further action where misuse is suspected.

24. Account and Customer Information

If you create an account or place an order on our website, you are responsible for ensuring that the information you provide is accurate and up to date.

You are responsible for maintaining the confidentiality of your account login details. Please notify us immediately if you believe your account has been accessed without permission.

25. Privacy and Data Protection

We process customer information in accordance with applicable data protection laws.

Personal information may be used to process orders, verify age where required, manage payments, arrange delivery, provide customer support, prevent fraud, and meet legal obligations.

For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy.

26. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, courier tracking pages, or other external services.

We are not responsible for the content, availability, policies, or practices of third-party websites or services.

Payments and deliveries may be handled by third-party providers, and their own terms may also apply.

27. Limitation of Liability

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of your statutory rights.

To the fullest extent permitted by law, we are not responsible for:

• Losses caused by incorrect information provided by the customer

• Delivery delays outside our control

• Customs delays, charges, seizures, or refusals

• Losses caused by misuse of products

• Indirect or consequential losses

• Website downtime or technical errors outside our reasonable control

Your statutory rights as a consumer are not affected.

28. Events Outside Our Control

We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.

This may include courier disruption, strikes, severe weather, customs delays, supply chain issues, system failures, public health emergencies, legal restrictions, or other unexpected events.

29. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on our website. The Terms & Conditions that apply to your order will be the version in force at the time you place your order.

30. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law gives you the right to bring proceedings elsewhere.

31. Contact Us

If you have any questions about these Terms & Conditions, your order, delivery, returns, refunds, or any product purchased from us, please contact us:

Juice N Power / All Power Trading Ltd
1 Fishwick Park, Mercer Street, Preston, England, PR1 4LZ

Email: sales@juicenpower.com
Telephone: +44 1772 305000
Website: https://juicenpower.com/